Quick answers about shipping, returns, warranties, materials, and your order. Use search or tap a category to filter.
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How long does it take to process and ship my order?
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Most orders process within 1-3 business day. Standard delivery is typically 3–8 business days. Expedited options (including overnight where available) may appear at checkout.
Note: payment processing can sometimes take longer than expected.
Do you ship internationally?
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Not at this time — Lindove Jewelry currently ships within the United States only.
How do I track my order?
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When your order ships, you’ll receive an email with your tracking link. You can also track anytime here: Track My Order.
Do you offer free shipping?
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Yes — we offer complimentary shipping on orders $100+. You’ll see your available options at checkout.
What is your return policy?
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We accept eligible returns within 30 days of delivery. Start your return using the self-service return link in your order email (or your customer account).
Returned items must be unworn, undamaged, and in original packaging (with any certificates, if included).
Do I have to pay for return shipping?
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For approved returns, return shipping is on us. Once you start the return in the portal, we’ll provide a prepaid label (when eligible).
What items are non-returnable?
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The following items are not eligible for return: • Custom or engraved pieces • Final sale items • Items showing wear, damage, or alterations • Certain special-order items (if noted on the product page)
When will I receive my refund?
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Once your return is received and inspected, refunds are issued back to the original payment method. Timing can vary by bank/payment provider after the refund is processed.
Does my jewelry include a warranty?
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Yes — Lindove Jewelry includes a limited 3-month warranty covering manufacturer defects under normal wear.
Not covered: normal wear and tear, accidental damage, water damage, lost/stolen parts, or misuse.
How do I start a warranty or repair request?
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Email support@lindove.com with your order number, the item name, and a clear description of the issue. We’ll reply with next steps and the correct shipping instructions.
Who pays shipping for repairs or resizing?
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For repairs, warranty service, or resizing, the customer is responsible for shipping the item to us. We’ll provide the exact instructions after your request is approved.
Can I resize my ring?
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Some rings can be resized. Email support@lindove.com with your order number and desired size. Resizing fees and turnaround time depend on the style.
Tip: some styles (like eternity bands) may not be resizable.
Is your jewelry real gold?
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Yes — we offer fine jewelry in 10K, 14K, and 18K gold, plus sterling silver. Material details are listed on every product page.
How do I care for my jewelry?
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Store jewelry separately, avoid harsh chemicals, and wipe gently with a soft cloth after wear. For more tips: Jewelry Care Guide.
What payment methods do you accept?
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We accept major credit/debit cards and Shop Pay (and any additional options shown at checkout).
How can I contact support?
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Email us anytime at support@lindove.com or use: Contact Us.
Still have a question?
We’re here to help. Reach out anytime and we’ll respond as quickly as possible.
