At Lindove Jewelry, we want you to love your purchase. If you are not completely satisfied, please review our return and refund guidelines below.

Eligibility

• Items must be returned within 14 days of delivery.
• Items must be in their original condition and packaging, unworn, unaltered, and free from damage.
• Custom or personalized orders cannot be returned unless defective or damaged upon arrival.
• Gift cards, sale items, or final clearance items are non-returnable.

Return Process

1. Email us at support@lindove.com within 14 days of delivery to request a return.
2. Include your order number and reason for return.
3. We will provide instructions for returning your item safely.
4. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

• Refunds will be issued to the original payment method within 5–7 business days of receiving the returned item.
• Shipping costs are non-refundable, except for defective or incorrect items.
• Exchanges are not offered; customers may place a new order after returning items.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@lindove.com within 48 hours of delivery. We will provide instructions for return or replacement at no cost.

Contact Us

For questions about returns or refunds, reach out to our customer support team: support@lindove.com or visit our Contact Us page.